At Crowdin we take customer support very seriously and never compromise its quality. Because offering round-the-clock support is a big undertaking, we decided to test it before going public. We’ve been silently offering 24/7 support for a couple of months to make sure everything runs smoothly. And now we’re proud to announce – every Crowdin customer can now count on quick and competent answers from our Customer Success team whenever they need us. We’re available 24 hours a day, 7 days a week.
Agile Support for Agile Solution
Crowdin customers deal with agile businesses globally that work and develop super fast. Business ideas and some critical issues usually do not wait until business hours. That’s why we’re available 24/7 when you might need advice on best practices for localization, typical use cases for the feature you’re interested in, any custom decisions or features you might need, and more.
No matter what is the reason behind your request, turning to our Customer Success Team you will get a response under two hours. Please, do not expect thank-you-we-received-your-request message. Typically, if you’ve provided enough information for us to be able to help, we’ll be specific right from the first message.
Technical Support with a Personal Touch
Crowdin Customer Success team knows the ins and outs of agile localization and all its technical aspects. If your question is super technical and seems very specific, when booking a call with us, mention that your question requires a developer help. We’ll invite a tech specialist to a conversation and easily cope with the most challenging questions.
We are also well aware of the fact that humans prefer to talk to humans. Be sure, we’re always at the other end of every conversation. Smiling and caring deeply about your project, its effectiveness and supporting you at each step. Whether it’s introductory settings or any advanced feature.
Ways to Reach Us
Whether you are a free user or an Enterprise client, we want to ensure you get the best customer support experience possible. Every customer can reach us via chat or send us an email at firstname.lastname@example.org. You can also request a personal demo video call to discuss specific questions on your localization projects. While we’re working on your answer you can always turn to helpful Crowdin Knowledge Base articles. Very often, they will contain the detailed instructions so you could proceed right away.
Our priority is to get you the right answer no matter what channel you choose to contact us. Very often while speaking via chat, a Customer Success Manager advises switching to a live call. There’s also an ability to share your screen online to clarify the issue quickly.
We’re proud that we can always be there for our customers and understand that great support is an ongoing effort. We rely on your feedback to get better and thank you for each grateful message you send us after our communication.